Help Centre

The refund policy varies based on the type of ticket you have purchased. Some tickets come with more restrictions which may or may not allow for a refund.

It is important that you check the conditions of your ticket for more information.

Can my flight ticket be refunded?

The refund policy varies based on the type of ticket you have purchased. Some tickets come with more restrictions which may or may not allow for a refund.

It is important that you check the conditions of your ticket for more information.

Things to note

Members Travel Group Pty Ltd (ABN 45 144 538 803) serves as an agent, selling various travel-related products and services on behalf of many providers like airlines, coach, rail, and cruise line operators, as well as wholesalers and tour operators. As your agent, Members Travel Group provide booking and advisory services including making travel bookings on your behalf and arranging contracts between you and the travel service providers. Any bookings made either in-store or online will be subject to Members Travel Group's privacy policy, terms of use and booking conditions in addition to any third-party booking conditions and privacy policies. Members Travel Group does not act as a travel agent in relation to car hire and International Driving Permit products referenced on the page.

*Terms and conditions apply to all offers. View the individual offer for full details. Offer is subject to availability and may be withdrawn at any time without notice.

Clicking links to access discounts and benefits may take you to a third-party site, which will be subject to the terms of use and conditions of the third party separate to RACQ. By providing information via that third-party site, you will be providing information directly to that third party. We recommend that you read the privacy statement of the third-party site if you are clicking through or redirected.

To view the RACQ Privacy Policy click here.