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Refunds 101

    Table of contents

    Step 1. You cancel your bookingStep 2. The supplier refund processStep 3. We receive your refund

    Step 1. You cancel your booking

    When you request a booking cancellation with us, we reach out to each supplier to cancel the respective elements of your holiday. The suppliers then process the cancellation and send the refund back to us, excluding any cancellation or booking credits that remain with them.

    Step 2. The supplier refund process

    The length of time your refund can take is dependent on the supplier, the refund method and other outside factors (eg. Global health events). Generally speaking, it can take up to 12 weeks in some cases for the refund to make it way back to us.

    Step 3. We receive your refund

    Once the refund has clear into our trust accounts, we will contact you to make arrangements to refund it back to the original payment method. You can also elect to keep it on file as a credit to use for future travel.
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    Things to note

    Members Travel Group Pty Ltd (ABN 45 144 538 803) serves as an agent, selling various travel-related products and services on behalf of many providers like airlines, coach, rail, and cruise line operators, as well as wholesalers and tour operators. As your agent, Members Travel Group provide booking and advisory services including making travel bookings on your behalf and arranging contracts between you and the travel service providers. Any bookings made either in-store or online will be subject to Members Travel Group's privacy policy, terms of use and booking conditions in addition to any third-party booking conditions and privacy policies. Members Travel Group does not act as a travel agent in relation to car hire and International Driving Permit products referenced on the page.

    Stays prices may include a booking fee which, in the event of a cancellation, is refundable (or non-refundable) on the same basis as the stays fee itself. Stays discounts do not apply to the booking fee.

    *Terms and conditions apply to all offers. View the individual offer for full details. Offers are subject to availability and may be withdrawn at any time without notice. Booking fees may apply. Flight and stay offers pricing are updated approximately every 6-8 hours. Flights and Stays offers prices are subject to availability and change without notice. Flight and Stays offers prices quoted are on sale until the dates specified unless otherwise stated or sold out prior.

    Clicking links to access discounts and benefits may take you to a third-party site, which will be subject to the terms of use and conditions of the third party separate to RACQ. By providing information via that third-party site, you will be providing information directly to that third party. We recommend that you read the privacy statement of the third-party site if you are clicking through or redirected.
     
    To view the RACQ Privacy Policy click here.