Website Information

This Site presents a variety of information, including details about travel destinations, airfares, locations of travel advisors, flight schedules, tours, packages, insurance options, cruises, transportation services, foreign currency rates, travel company profiles, and information about Members Travel Group and/or RACQ Travel, among other things. A significant portion of this information is provided to us by third-party sources, such as airlines, hotels, and transportation providers. While we strive to ensure the accuracy and timeliness of this information, we are unable to verify the accuracy of information provided by third parties. As such, we do not assume responsibility for the information that third parties have provided to us. We advise you to verify all information found on or linked from the Site with the appropriate third-party provider.

Prices, Travel Restrictions and Conditions

All travel products and services featured on this Site come with certain restrictions and conditions, which may influence the prices listed on the Site. To understand these restrictions and conditions, you must reach out to us or the relevant third-party provider. Airlines and other third-party providers of travel and travel-related services reserve the right to alter their prices, package details, tours, flights, and other information displayed on the Site at any time. Consequently, all prices shown on the Site are subject to change without prior notice. The availability of all travel products and services mentioned on the Site is not guaranteed. We will make every effort to inform you of all pertinent taxes, airport charges, and any other additional costs when you confirm your booking with us (as of that date), but these may vary before your departure. You bear the responsibility for obtaining all necessary passport, visa, and health information. While we may assist you in gathering such information, the ultimate responsibility for obtaining the required information and adhering to any passport, visa, and health requirements rests with you.

Intellectual Property

The content on this Site, which includes but is not limited to software, design, text, graphics (including any trademarks), and the overall arrangement and layout of the Site, are either owned or licensed by us and are safeguarded by Australian and international intellectual property laws, including copyright laws. The Site is intended solely for your personal and non-commercial use. Unless permitted by applicable copyright laws, you are prohibited from using, copying, altering, transmitting, storing, publishing, or distributing the material on the Site, or creating any other material using the content on the Site, without our prior written permission. Trademarks (both registered and unregistered) and logos cannot be used or altered in any manner without our prior written consent. The Site, including trademarks, service marks, business names, company names, logos, trade names, trade dress, products, technology, and processes, may be protected by other intellectual property rights that are owned by us or by third parties. No license is granted in respect of those intellectual property rights other than as specified in these Terms. Your use of this Site must not infringe upon the intellectual property rights of any individual or entity in any jurisdiction.

Your Use

This Site must be used solely for lawful purposes and in a responsible and cooperative manner. Any violation of these Terms on your part will lead to us taking legal action against you.

You are prohibited from:

• Using another person's personal information, including their name, login details, or password, without their consent;
• Making fraudulent, speculative, or false inquiries, bookings, reservations, or requests via the Site;
• Impersonating another individual while using the Site;
• Posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, indecent, inflammatory, or pornographic material, or any material that could lead to civil or criminal proceedings, to or via the Site;
• Tampering with, obstructing the operation of, or making unauthorized modifications to the Site;
• Deleting data from the Site without our consent;
• Knowingly transmitting any virus or other disabling feature to the Site;
• Violating any third party's rights (including intellectual property rights and confidentiality obligations) or infringing upon any laws in any jurisdiction while using this Site;
• Framing this Site as part of another site or caching this Site for commercial gain;
• Committing any act that could constitute a criminal offense or civil breach in any other jurisdiction;
• Attempting to commit any of the above acts; or
• Knowingly allowing another person to commit any of the above acts.

Your Warranties

You affirm that: you are of the necessary legal age to utilise this Site and establish legally binding commitments for any liability you may accrue as a consequence of using this Site; you bear financial and other responsibilities for all uses of this Site by you and those who access this Site using your login credentials, including your password; and the information you provide through the Site will be precise and will not be misleading, deceptive, or likely to mislead or deceive.

Indemnity

You agree to indemnify us, along with our officers, employees, and agents, from all losses, costs, damages, claims, and expenses that arise from: any violation of these Terms by you; any action or failure to act by you or an officer, employee, or agent of yours; or any claim, action, demand, or proceeding initiated by a third party against us or our officers, employees, or agents that is caused or contributed to by you or an officer, employee, or agent of yours.

Your Privacy

Your personal information will be managed in line with the terms and conditions outlined in our Privacy Policy, which is available on the Site. We, along with our third-party providers of travel and travel-related products and services, may share your personal information with others when it is directly related to arranging your travel and bookings, as well as providing travel services and products. For instance, your personal information may be shared with airlines, hotels, car rental companies, and other service providers to facilitate your travel arrangements.

We reserve the right at all times to monitor, retain, and disclose any information as required to comply with any applicable law, regulation, legal process, or governmental request.

Disclaimers and Limitation of Liability

You are using this Site at your own risk. We provide this site on an “as is” basis. We do not guarantee or assert that the content of this site is accurate, current, or complete, or that it does not violate the rights of any third parties. We make no guarantees or representations of any kind regarding the site, its contents, or any of the products or services provided through the site. To the fullest extent permitted by law, we disclaim all implied representations and warranties, including, but not limited to, implied warranties that the products and services offered and provided through the site will be of merchantable quality, suitable for any purpose, or will comply with any descriptions on the site or samples. To the fullest extent permitted by law, we (including our officers, employees, shareholders, or other representatives) are not liable for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with your use of or inability to access this site or the purchase and use of any products and services supplied via this site. This limitation of liability (whether arising under contract, tort (including negligence), or statute) applies to all damages of any kind including compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury, and claims of third parties. In the event that our Site fails to operate or causes you loss or damage, your only remedy is the refund of any money that you paid to us to use this Site. Your access to and use of this Site is subject to factors beyond our control. We do not represent or warrant that this Site, the server that makes it available, or any of the products or services supplied through this Site will be free of errors, viruses, or defects, or that the service will be uninterrupted or timely. Due to the nature of the Internet, we do not warrant that this Site will be secure, and we will not be liable for any disruptions to the Site. We do not represent that any of the travel products and services listed on the Site will be suitable for you. You release us from any claims in relation to the travel products and services described on the Site, including but not limited to claims that the travel products and services are not suitable. The travel products and services offered and promoted via the Site are products and services of third parties. Our role is to facilitate your travel arrangements, including processing your bookings and making payments. We are acting as an agent for third-party providers. Your legal relationship concerning the third-party products and services is with the relevant third-party provider.

If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited, at our discretion, to:

• In the case of products: the replacement of the products or the supply of equivalent products; the payment of the cost of replacing the products or acquiring equivalent products;
• In the case of services: the supply of the services again; the payment of the cost of having the services supplied again.

External Linking

Our Site may contain links to other sites on the internet (World Wide Web). We are under no obligation to maintain or update these links. These links are provided solely for your convenience. It does not imply that we have examined these sites or that we endorse them. We are not accountable for the content of other sites, even if we provide links to them, and we do not endorse these sites or their products or services. We offer no guarantees and accept no responsibility if you incur any loss or damage in relation to material found on external sites or through the use of someone else's products or services.

Security

The online booking tools of our third-party providers use Secure Sockets Layer (SSL) encryption to guarantee the safety of all online booking transactions. SSL encryption is automatically activated whenever a user sends us confidential information over the Internet. Within Members Travel Group's online booking tools, there are two ways to transmit credit card information to the booking: either the user enters their details during the booking process, or if the user has an existing profile, the information is directly transferred from our profile database into the booking, completely avoiding the Internet.

Cookies

A cookie is a text file that is saved on a user’s computer for the purpose of keeping records. We might connect the information we keep in cookies to any personal information you provide while on our website. Cookies store data about individual website visitors, including the visitor’s name, password, username, display preferences, the website pages the visitor has viewed, and the advertisements the visitor has seen or clicked on.

Termination

We reserve the right to end this agreement, your registration, your ability to access this Site, and/or any other service we provide to you, as well as any other agreement between us, immediately in the event of a violation of any of these Terms by you.

Notices

Unless required by law or otherwise indicated by us, any notices from you should be sent to us via email at feedback@memberstravelgroup.com.au. We will send any notices to you via email to any email address that you have provided. It will be assumed that notices have been received 24 hours after the email has been sent, unless the sender is notified that the email address is invalid or that the email has not been received.

Governing Law

If any disagreement emerges regarding this agreement, its application, or your use of this Site, the laws of Australia (including the states or other jurisdictions contained within the Commonwealth of Australia including but not limited to Queensland and New South Wales) will be applicable. You irrevocably and unconditionally agree to the non-exclusive jurisdiction of the courts of Australia and relinquish any right you may possess to object to a lawsuit being initiated in those courts.

General

If any of these Terms are found to be invalid or unenforceable, they will be removed, and the rest of the Terms will continue to be effective. The headings are only for reference and do not have any legal significance. Our failure to act in response to a violation of these Terms by you or others does not waive our right to take action in the event of future or similar violations. In these Terms, the term “Site” encompasses any email bulletins or other content that we deliver to you through or originating from this Site.

These Terms were last updated on June 19th, 2024.